SHIPPING & RETURNS
Shipping & Delivery
An estimated delivery time will be provided to you once your order is placed. Delivery times are to serve as a guide and are subject to the acceptance and approval of your order. Delivery times are estimates and commence from the date of shipping rather than the date of order. Orders are shipped within 1-2 business days (Monday to Friday). Express deliveries can also be arranged thru delivery service Lalamove if required, Weekend orders are shipped by the following Monday (excluding Public Holidays), including priority shipments. Depending on the courier that you picked during checkout, your package may get a limited delivery attempt before it will be returned to us. In event of package being returned due to failed delivery, re-delivery fees will be charged to the customer according to the delivery options chosen. Within Singapore: As per the information provided by the shipper, the order will arrive in 2-4 working days. Please note that working days do not include weekends and public holidays. Outside Singapore: All shipments are sent using one of our reputable courier agencies. Generally, the delivery will take 3-14 working days to arrive depending on the City. We will provide you with a tracking number to track your shipment online.Delivery times may vary due to carrier shipping practices, delivery location, mode of delivery, and the items ordered.
Return Policy
We thank you for Shopping on our Online Store. We encourage customers to contact us in case of any doubt or clarifications on the products prior to purchase. Our store policy is No Exchange or No Refund. .
Tracking your Order
You will find a tracking code in the order confirmation email that we send to you. You may track the status using the airway bill number provided and assess how soon before it reaches the delivery destination. Kindly note that tracking data may take up to 24 hours to be updated. As our online store is set up to process your orders quickly and efficiently, we regret that we are not able to change the delivery address after the order leaves our premises. Kindly decide on a suitable address when you are completing your order. In case of any error in placing the order please kindly contact our e-Customer Care Personnel at absolutepanache@live.com to assist you. Please advise us your order number and a simple explanation to describe the error. While we cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost to ensure your shopping experience remains a pleasant one. In case of multiple orders your items will arrive in separate parcels if you had placed orders separately. But if there is a short shipment in a single order please let our e-customer care look into the unusual occurrence by writing to us at absolutepanache@live.com
Privacy Policy
Your privacy is of utmost concern to our Company. Please read the following to understand more about our Privacy Policy. If you have any feedback or enquiries, please contact us at absolutepanache@live.com Information Collection, Use and Retention: The Company does not capture your personal data if you are only browsing this website.However, we collect personal data from you when you register on our mailing list, send us email(s) with personally identifiable data and/or take part in our promotions, surveys and contests.We collect only the necessary personally identifiable information for the following general purposes: 1. To fulfil your requests for products and services. 2.To improve our services. 3.To contact you to inform you of promotions. While in our possession, your personal data will be used and processed fairly and lawfully according to our Privacy Policy. Your personal data will not be used for any new purpose unless we have obtained your consent. We do not keep personal data for longer than is necessary for those purposes for which they have been collected. Personal data which are no longer required for these identified purposes are deleted according to our internal guidelines. The Company does not disclose, share, transfer, sell or rent personally identifiable information to any third party. However, we will necessarily share or disclose such information in accordance with legal requirements and/or to comply with legal process from authorities investigating any alleged offence, misdeeds and/or abuse. We may also share or disclose such information for the purposes of taking legal action against any users for breach of the Terms and Conditions of our Website, or to exercise our legal rights. The Company reserves the right at any time, from time to time, to make changes to this Privacy Policy as it deems appropriate without prior notice. We will notify you about significant changes in this Privacy Policy through a suitable announcement on our website.