FREQUENTLY ASKED QUESTIONS

How long is the order processing time?

Orders are shipped within 1-2 business days (Monday to Friday). Weekend orders are shipped by the following Monday (excluding Public Holidays), including priority shipments. For Express Deliveries you may request deliveries using Lalamove or similar delivery arrangements. Depending on the courier that you picked during checkout, your package may get a limited delivery attempt before it will be returned to us. In event of package being returned due to failed delivery, re-delivery fees will be charged to the customer according to the delivery options chosen. Within Singapore: As per the information provided by the shipper, the order will arrive in 2-4 working days. Please note that working days do not include weekends and public holidays. Outside Singapore: All shipments are sent using one of our reputable courier agencies. Generally, the delivery will take 3-14 working days to arrive depending on the City. We will provide you with a tracking number to track your shipment online.Delivery times may vary due to carrier shipping practices, delivery location, mode of delivery, and the items ordered.

How do I make an exchange?

We encourage customers to contact us before confirming the purchase incase of any doubt or clarification, as we do not offer Exchange or Refund after purchase.

What kinds of payment methods do you accept?

We accept payments by (i) Paynow, (ii) Direct Bank Transfer and (iii) Paypal We also allow Self Pick up from our Store.